Shipping & Delivery Terms

  • How to place an order

You can place orders as a customer, creating an account. As a guest or visitor, without having to register, except the details necessary to send your purchase.
When you have placed your purchase in the cart, the system will give you the European option of shipping if it is connected from Spain, but once the system registers the place where you have to send it, it will give you the best options for it, and what service do you want to use, either by post mail or by express courier.
You can choose to send the order as a gift to anyone, with an extra cost for wrapping paper and a greeting card.

  • What do the shipping costs include?

The shipping costs include the appropiate packaging (cardboard boxes, bubble fill, interior protection, etc.), handling, transportation, insurance, and customs clearance at source. We recommend to make the purchases in a single shipment, to avoid the double expense of the same. The fragile objects will be packed in a special way to preserve their correct delivery. The price may vary depending on the size and/or weight of the package.

  • How long will it take to get my package?

The packages are sent immediately after the correct receipt of the payment and its packaging. Depending on the chosen delivery method, the delivery will be made from 3 to 6 working days with the Standard Post Office service, or from 2 to 4  working days with the Express Postal Service, in the national territory. For Ceuta and Melilla, and the islands, the terms are extended to 24/48 hours more. You can choose to receive your order from 24 hours, through the parcel services offered by DHL, recommended for shipments to Europe and other destinations.

  • What is the delivery process at my address?

We will send you an email confirmation of delivery when your order is leaving the warehouse, another with a tracking number (with link to the website of the courier company), and finally, the carrier will contact you by SMS or Email to imform you of the delivery of your order.

  • Cost of shipping

  • Spain mainland: From € 3.50 delivery in 48 / 72h.
  • Baleares / Canarias / Portugal: From € 6.50 delivery in 2-5 business days.
  • Europe: From 7.50 € delivery in 4-7 business days.

These prices are through the Spanish Post services, Standard or Correos Express. No deliveries are made on weekends.

DHL EXPRESS: Delivery from 24 hours

  • Spain: From 9.90 €
  • Balearic Islands / Canary Islands / Portugal: From 13.50 €
  • Europe: From € 13.86

Other destinations check prices when placing the order.

You can choose other messaging services, we have available DHL  whose services are faster and is sent to any part of the world where our store is operational. 

All our shipments are insured and certified through the Express Post Office, DHL.